Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We accept returns only if the product is damaged or broken — your satisfaction is our priority!
How do I start a return or exchange?
To start a return or exchange, please contact us within 24 hours of delivery at 📞 01332-502421 or 📧 fdldigitalshop@gmail.com with your order details and product photos. Our team will guide you through the process.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive and verify the returned product.
Can I exchange an item if it’s damaged or broken?
Yes! If your product arrives damaged or broken, you can request an exchange within 24 hours of delivery. Please contact us at 📞 01332-502421 or 📧 fdldigitalshop@gmail.com with your order details and product photos, and our team will arrange a replacement for you.
Shipping & Delivery
Where do you ship?
We deliver all over Bangladesh using trusted delivery partners like Steadfast and Pathao to ensure fast and secure shipping.
How long does shipping take?
Inside Dhaka: 1–2 working days 🚀
Outside Dhaka: 2–5 working days 📦
How can I track my order?
To track your order, simply inbox us on our Facebook page or share your phone number with us. We’ll provide you with the tracking ID and delivery updates.
What if my package is lost or delayed?
If your package is lost or delayed, don’t worry! 🚚✨ Please contact us via our Facebook page or call us at 01332-502421. We’ll coordinate with our delivery partners (Steadfast & Pathao) to track your order and ensure a quick resolution.