Return & Exchange Policy

At FDL Digital Shop Bangladesh, we value your trust and aim to provide you with a smooth shopping experience. Since we deal in gadgets, electronics, and accessories, we follow a strict return and exchange policy to ensure product quality and customer satisfaction.

By accessing or using https://fdldigital.shop (“Website”), you agree to the terms described in this Privacy Policy. Please read it carefully to understand how we collect, use, and safeguard your data.

1. Eligibility for Return & Exchange

We only accept exchanges in the following situations:

  • You received a damaged or defective product

  • You received the wrong item

  • The product is missing parts or accessories

We do not accept returns or refunds for:

  • Change of mind after purchase

  • Damage caused by misuse, negligence, or unauthorized repairs

  • Products without original packaging, tags, or accessories

2. Exchange Request Process

If you receive a damaged, defective, or wrong product, please follow these steps:

Step 1: Contact Us

Step 2: Provide Proof

  • Send us clear photos or videos showing the damage or issue.

  • Include your order number and contact details.

Step 3: Review & Approval

  • Our quality control team will review your claim.

  • If approved, we’ll arrange for an exchange of the product.

3. Exchange Conditions

To qualify for an exchange:

  • The product must be unused, undamaged, and in its original condition

  • The product must be returned in its original packaging with all manuals, accessories, and freebies

  • All claims must be submitted within 24 hours of receiving the delivery

4. Non-Exchangeable Items

For hygiene and safety reasons, certain items cannot be exchanged:

  • Opened headphones, earbuds, or personal gadgets

  • Products showing signs of wear and tear

  • Discounted or clearance items (unless defective)

5. Refunds

At this time, FDL Digital Shop Bangladesh does not offer refunds.
However, if the product is unavailable for exchange, we may issue a store credit that can be used on future purchases.

6. Shipping & Return Costs

  • If the mistake is on our side (wrong or damaged product), FDL Digital Shop will cover the return shipping cost.

  • If the issue is unrelated to product defects, customers are responsible for shipping charges.

7. Final Decision

FDL Digital Shop Bangladesh reserves the right to approve or reject any return or exchange request based on our internal review and policies.

8. Contact Us

For any return or exchange queries, reach out to us:

📧 Email: fdldigitalshop@gmail.com
🌐 Website: https://fdldigital.shop
📞 Phone: +8801332 502 421
📍 Address: Blue Moon Tower Gram, Blue Moon Gram Tower, 167, 24 ECB Chattar, Dhaka 1206

FDL Digital Shop Bangladesh

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